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Shipping & Delivery & Tracking

 

Where Does MuslimaQueen Ship to?

We Ship World Wide-- Over 200 Countries!

     

 How does MuslimaQueen Ship Packages?

We ship from our warehouse in China, Russia, and United States via ePacket or EMS depending on the weight and size of the product.

     

How Long Until My Order Ships?

Orders are shipped 2-3 business days.

 

How Long Until I Receive My Items?

Your merchandise typically takes 7-10 business days. Some countries can take 10-14 business days.

 

Does MuslimaQueen Provide Tracking Information?

You will receive an email once your order ships that contain your tracking information, but sometimes shipping tracking is not available. For certain cases, it takes 2-5 business days for the tracking information to update on our system. For logistical reasons, items in the same purchase will sometimes be sent in separate packages. If you have any other questions, please contact us and we will do our best to help you out.

    

What Happens If My Package Arrives Damaged?

Whereas this is rare-- if it does happen, please contact us ASAP. Simply take photos of the damaged goods/products as soon you receive it, email us with the images of the damaged package and goods so we are aware. Once it is determined that the item is damaged, we will immediately ship a new order/package to you free of charge or refund your money.

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